How do I register for wholesale purchases?

You can register your studio or store for wholesale at getgorilla.com/signup

Once we approve your account you will receive a confirmation email. You will be able to add products to your shopping cart, download the complete price list, place orders from your computer or phone and track your order throughout the shipping process.

What is the minimum amount for wholesale orders?

Orders smaller than $100.00 can be processed by charging an extra $15.00 fee.

Do you offer bulk discounts?

The standard bulk discounts are as follows:
5% discount for sales of $500.00 and above.
10% discount for sales of $1,000.00 and above.
15% discount for sales of $2,000.00 and above.

If you are ordering through our website the discount will be calculated and applied automatically to your order.

How do I place an order?

Log in to our website at getgorilla.com/inicio. Navigate the catalog until you find a product you are interested in and click on it. Once you are on the product page, click on the blue band at the bottom of the screen that reads “Click here to select the size and color”. The shopping cart interface will show up allowing you to select the size, color, texture, and quantity of the item. Products you add to your order will be listed and a subtotal will be displayed.

Once you are ready to send the order, click on the blue button that reads “Choose a shipping method and place the order”. This will take you to the final screen titled “Almost done…” Follow the four steps displayed on-screen and click the green button at the button labeled “Send the order”.

You will receive a pdf file containing your order shortly. Please check your Spam folder if you can’t find it in your Inbox.

Our sales team will get in touch with you about your order. Once the items you order are ready to ship, our team will send you your final invoice for confirmation.

When and how are payments made?

We accept VISA, Mastercard, American Express and Paypal. We process payments after sending your final invoice and receiving final confirmation from you. Please look out for our email or phonecalls as we cannot ship your order without your confirmation. Packages ship within a day of payment.

Paypal charges a 8% fee on all payments we receive. In order to continue offering this form of payment to our customers, we will be applying a 5% fee to purchases made through PayPal. This will help offset the percentage we absorb.

Please let us know if you have any other questions about our jewelry and if you need a special custom piece.

You can contact us with any questions and custom piece requests at sales@getgorilla.com.

How long does it take for my order to be ready?

Orders usually ship within 7 to 10 business days. It depends on the size of the order and the complexity of the pieces ordered. Large orders take two to three weeks to ship.

How is it shipped and what are the costs?


United States

- UPS Express shipping directly from Oaxaca, Mexico. It usually takes 3 to 5 days to arrive. It costs from $70.00 to $100.00 depending on size and weight.

- UPS Ground service. Only available for orders under $1,500. It usually takes two weeks to arrive. It costs $15.00.


Canada

- UPS Express or FEDEX shipping directly from Oaxaca, Mexico. It usually takes 3 to 5 days to arrive. It costs from $70.00 to $100.00 depending on size and weight.

- USPS service shipping from Southern California, US Priority Mail. Only available for orders under $1500. It usually takes two weeks to arrive. It costs $45.00

The quality and speed of service depend on your national postal service. If you do not trust your national postal service we do not recommend this option. We do not take responsibility for the package once it has left the United States.


Europe/Australia

- UPS Express shipping directly from Oaxaca, Mexico. It usually takes 3 to 5 days to arrive. It costs from $70.00 to $100.00 depending on size and weight.

- USPS service shipping from Southern California, US Priority Mail. Only available for orders under $1500. It usually takes two weeks to arrive. It costs $55.00.

The quality and speed of service depend on your national postal service. If you do not trust your national postal service we do not recommend this option. We do not take responsibility for the package once it has left the United States.


Latin America

- UPS Express shipping directly from Oaxaca, Mexico. It usually takes 3 to 5 days to arrive. It costs from $70.00 to $100.00 depending on size and weight.

- USPS service shipping from Southern California, US Priority Mail. Only available for orders under $1500. It usually takes two weeks to arrive. It costs $55.00.

The quality and speed of service depend on your national postal service. If you do not trust your national postal service we do not recommend this option. We do not take responsibility for the package once it has left the United States.

Do you offer shipping discounts?

On direct shippings only.
We offer 15% shipping discount on orders over $500.00
We offer 20% shipping discount on orders over $1000.00
We offer 25% shipping discount on orders over $1500.00